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About me

+60 clients, +100 projects, 1000 hours of work

Hi there, my name is Sanem Aydın Yayla. I have over 25 years of professional experience as an IT Manager. In the past 3 years, I have worked as a Turkish Localization Expert, completing over 100 projects for more than 60 clients

In addition to my professional experience, I am also a mother of two children aged 18 and 14 and I have a five-year-old cat.

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Education

  • Anatolian University, Secondary Education
    Computer Programming
     I 2022-continue

  • The University of Notre Dame, The College of Business, Perth, Australia Master of Business I E-Business I High Distinction grade I 2002-2003

  • Marmara University The Faculty of Economics and Business Administration
    Economics in English, BA I 1991–1996

Freelance Experience

  • Turkish to English and English to Turkish translation & Proofreading

  • Turkish VoiceOver for mobile apps, mobile games, YouTube videos, IVR scripts, online learning materials

  • Turkish transcription, tagging, labeling, and editing in Turkish speech projects

  • Quality assurance tests for mobile apps and websites in Turkish

  • Online Turkish Tutor in several online language learning platforms

Professional Experience

  • IVR Channel Solutions Manager I Global Bilgi A.Ş. I 2019

  • Omni-Channel Manager I Turkcell Global Bilgi A.Ş. I 2016-2019

  • IVR Channel Manager I Turkcell Global Bilgi A.Ş. I 2003-2016

  • Phone Banking & IVR Project Manager I Koçbank T.A.Ş. I 2001-2002

  • Phone Banking Project Manager I Osmanlı Bankası A.Ş. I 2000-2001

  • ATM & Debit Cards Specialist I Osmanlı Bankası I 1998-2000

  • Product Management Specialist I Oyakbank A.Ş. I 1998

  • ATM & IVR Specialist - Management Trainee I Pamukbank T.A.Ş. I 1996-1998 

Certificates

  • Introduction to Machine Learning I Global AI Hub I 2022

  • Introduction to Pyhton I Global AI Hub I 2022

  • Phyton for Machine Learning I Global AI Hub I 2022

  • Advanced Google Analyutics I Google I 2021

  • Google Analytics Individual Qualification I Google I 2021

  • SEO Certificate I IENSTITUTE İstanbul İşletme Enstitüsü I 2020

  • Social Media Management Certificate I IENSTITUTE İstanbul İşletme Enstitüsü I 2020

  • WordPress Certificate I IENSTITUTE İstanbul İşletme Enstitüsü I 2020

  • Advanced Excel Certificate I IENSTITUTE İstanbul İşletme Enstitüsü I 2020

  • Online Content Editor Certificate I IENSTITUTE İstanbul İşletme Enstitüsü I 2020

Honors & Awards

  • Best Self Service Technology” World Champion at CCW World Top Performers Awards with “Promises”, the #1st Turkish End-to-End NLU IVR I 2015

  • "Customer Service Innovation Leadership Award" at Nuance Innovation Awards with #1st Turkish NLU Call Steering IVR I 2012

  • “Best Use of Self Service Technology” at CCW World Top Performers Awards EMEA Region with “Turkish Voice Verification Project”, with more than 16 million subscribers I 2012

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